About
Operations &
data specialist
5+ years building data tools, automating compliance workflows, and solving complex operational problems at scale — across fintech and enterprise IT. I bridge the gap between front-line operations and technical systems, turning process friction into measurable outcomes.
SQL
Workato
ITIL v4
Process automation
Fintech ops
Bilingual EN · FR
Looker Studio
5+
Years in IT & ops
3
Industries
10+
Projects shipped
Experience
Wealthsimple
Mar 2021
Present
Present
Operations Specialist
Building data tools & automating compliance ops at scale
- Automated identity conflict ticket assignment — eliminating ~2.6 hrs/day of manual work across the team
- Built SQL-driven dashboards for compliance monitoring, regulatory account remediation (MEP, RTP), and client segmentation
- Designed and deployed Workato-based automation recipes to streamline operational workflows
- Proposed and quantified process improvements with projected savings of 37.5+ hours annually
- Led cross-functional coordination between Operations, Legal, Engineering, and Compliance teams
- Trained and onboarded new team members; created process documentation in Notion
IG Wealth
Dec 2018
Mar 2021
Mar 2021
Senior IT Analyst
Enterprise IT support & deployment at national scale
- Supported 3,000+ users across Canada — imaging, deploying, and maintaining Windows environments
- Led rollouts of Salesforce CRM, DocuSign, Citrix, and Microsoft Intune
- Managed knowledge base and delivered technical training for Helpdesk analysts
- Administered Active Directory, VPN, and endpoint security policies
Canadian Tire
May 2017
Jan 2018
Jan 2018
IT Consultant
Network infrastructure & self-serve kiosk deployment
- Deployed and configured networked self-serve kiosks across retail locations
- Analyzed network infrastructure and provided remote troubleshooting support
MTN CI
Dec 2015
May 2016
May 2016
Network Administrator (Intern)
Cisco access point deployment & network service management
- Assessed client network requirements and coordinated Cisco access point deployment
- Conducted testing and provided support throughout rollout
Projects
Ops · Automation
JIRA ticket assignment automation
Eliminated ~2.6 hrs/day of manual work. Analyzed 4,782 tickets over 61 days and designed a round-robin distribution system using JIRA automation rules.
Ops · Compliance
MEP & RTP compliance remediation workflow
Built a monthly SQL-driven process to identify and remediate regulatory compliance accounts. Established SLAs, verification steps, and repeatable documentation.
Data · Dashboard
DragonPass HNW rewards dashboard
SQL + Apache Preset dashboard enabling airport lounge code distribution to clients with $500K+ in deposits. Built with data engineers, validated before full rollout.
Ops · Analysis
KYC concurrent update data investigation
Investigated frequency of simultaneous Name + SIN KYC updates over 6 months. Wrote targeted SQL, built a Looker chart, and delivered findings to stakeholders for engineering review.
Data · Python
Sea level predictor
Analyzed global average sea level change since 1880 and built a linear regression model forecasting change through 2050.
Data · Python
Demographic data analysis
Uncovered socioeconomic insights using Pandas on the 1994 US Census database — analyzing income, education, and occupation patterns.
Data · Tableau
Sales analysis dashboard
End-to-end Tableau dashboard from raw sales data to published visual report, exploring revenue, regional breakdowns, and trends.
Data · R
Google BellaBeat case study
Analyzed smart device usage data to identify growth opportunities for BellaBeat, a women's health tech company. Full data-to-insight lifecycle.
IT · Network
Network administrator — servers implementation
Designed and deployed a full network with AD, DHCP, DNS, IIS, printing, file sharing, and backup services for a simulated company environment.
Data · Python
Medical data visualizer
Visualized medical examination data using Matplotlib and Seaborn to reveal correlations between health metrics and cardiovascular risk.
Skills & tools
Tools
Data & analytics
SQL Primary tool
Looker Studio
Apache Preset
Tableau
Google Sheets + Scripts
Python Supporting use
Automation
Workato Recipe development
JIRA automation
Google Apps Script
Notion Docs & workflows
IT & operations
ServiceNow · JIRA · Zendesk
Microsoft Intune
Citrix · Azure AD
Active Directory · Okta
Competencies
English — Fluent
French — Fluent
Stakeholder management
Process documentation
Cross-functional collaboration
Training & mentorship
Education & certifications
Degrees
Computer Science
Université de Saint-Boniface 🇨🇦
Diploma · Network admin, IT project mgmt, databases
2018
Network & Telecommunications
Ecole Supérieure de Technologie 🇨🇮
Advanced Technical Diploma
2016
Certifications
Google Data Analytics
Google · Coursera
2024
Data Analysis with Python
FreeCodeCamp
2023
Product Management
TheCommons
2023
ITIL Foundation v4
AXELOS
2020
SQL · Python 3
Codecademy
2021